Crocs maintains a return policy that is convenient and quick. *Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you. To begin, enter your order number and last name below. Shop. Similar to Costco, Sams Club has some solid ways to find your receipt so you can make a return. Enjoy Zip, the Famously YOU Rewards Credit Card and more. In addition to not accepting Final Sale items as returns, Crocs also does not allow any item that was produced and purchased for a special event or for a collaboration to be accepted as a return. You cannot return the order at other Crocs Retail Stores. Crocs Return, Refund, and Exchange Policy - What You Need to Know For some specific offers / promotion events, a full return & refund is required for the orders purchased during the event. If there is a quality issue with your item it may be returned for a refund or exchange within 90 days of purchase with receipt. This is a great way to get all the information they need quickly and conveniently. DoNotPay ensures you dont spend a single moment in vain when filing a refund or an exchange request. . No problem! to The footwear company doesn't consider any requests past this time limit. Products purchased under any promotional offer or discounted scheme cannot be exchanged. Some form of proof of purchase is necessary to return Crocs products. BROOMFIELD, Colo., April 25, 2023 /PRNewswire/ -- Crocs, Inc. (NASDAQ: CROX), a global leader in innovative casual footwear, today published its 2022 Comfort Report. Products not meeting the criteria for 14-day Unconditional Returns, Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated, Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear, Damaged products due to use for longer than service life, Products with color fading due to display. One option that you can choose is shipping the item by UPS. Customers can get in touch with Crocs by phone by calling 1-866-306-3179. Use DoNotPay whenever you need to tackle any sort of mundane task. They reserve the right to say no return for you if they feel you are abusing their no-receipt return policy. One example of a Crocs item that will not be accepted by the company as a return is any Final Sale item. Whether customers return their item by mail or in a store, they'll have the option of initiating their return online. Sorry, exchanges are only available in stores. All the Stores That Allow You to Return Items Without a Receipt. Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase. If for any reason you are not satisfied with the product, we are here to help. Crocs is a company that was founded in 2002 that manufactures and sells its distinctive foam clogs. Original shipping charges are not refundable and return shipping charges must be paid by the customer. If your purchase was made using a debit or credit card, well issue the refund to that same card. It's also important to note the 90-day warranty that Crocs provides that gives consumers confidence in the durability of Crocs products that they purchase. To begin your exchange and create a prepaid label, click here! JavaScript seems to be disabled in your browser. Customers can still get a refund on Crocs products even if they don't have the original box. When the dirt starts to turn the water brown, scrub them with a hard brush, old toothbrush, or scouring pad, and rinse in cold water. Review our information on authorization holds if your order was canceled or didn't ship. Prices are guaranteed for 14 days. Staples will do their best to try and find your purchase using your debit or credit card. Well, now you can. You might be stuck with store credit but that aint so bad. The refund amount is subject to the actual payment amount. Crocs Online Store promises to provide you with a 14-day Unconditional Returns Service within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). To be eligible for a refund or an exchange, send the return request not later than 45 days after the purchase or delivery. If used exclusively for indoor wear they can last even longer than this. After scrubbing, keep both hands above waist and below neckline. . You may return your Crocs.com purchases for refund or exchange by mail or at an official Crocs-owned retail store or kiosk. Product remains unworn, unused and unwashed, Due to hygiene concerns, all accessories such as socks, water bottle and shoe care products cannot be returned. If the received Merchandise is not the one required, it will be exchanged without charging the customer the, We do not have an inspection service upon receipt, but we offer exchange when needed. First, all returns without a receipt require a valid ID card and tech products without a receipt are NOT returnable. In most cases, you can also show up at a Sams location and they can lookup your purchase history so you can make a return without your receipt. Please be reminded that returning in person and non- trackable courier (e.g. Crocs will even cover the return shipping costs for items that are returned within 45 days of purchase. Only orders that chosen to pick up at Crocs Retail Store can be returned at Crocs Retail Store. Stores pickup orders cannot be returned at Crocs Retail Store. Customers who purchase products from Crocs have a full 45 business days to initiate a return if they decide that they don't want a product.
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