Although most of the district lay within the London Borough of Hounslow, some parts fall within the London Borough of Richmond upon Thames and the London Borough of Hillingdon including Heathrow Airport. Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. They might ask the owner to make it safe or deal with it themselves. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. 60 councillors are elected from 20 wards, with by-elections held to fill any vacancies between elections. As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. This Investigation will not consider the landlords handling of the events in 2018 as they were not raised as a formal complaint until March 2020 which is more than six months after the events occurred, as the Ombudsman expects formal complaints to be made within a reasonable period of the matter arising which is usually six months. hat the landlord did fail to sufficiently communicate with the resident during the period of this review. It was noted that there were no burn marks and flat was tidy. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. On 13 April 2021, the neighbour made a self-referral for support. The landlord also reiterated to the resident at this time that there was an ongoing investigation. The landlord emailed the resident on 21 April 2020 to acknowledge his request to escalate the complaint and replied to his points as follows: It disagreed that its response implied that the residents complaint was malicious; it asserted that it had found no fault with its approach to this case. They must take into account any relevant concerns raised by you and your neighbour. It did not explain why it had not logged a complaint when the resident had first made reports in March 2020 or during the interim period up to August 2020 despite further reports by the resident. The landlord. There are also over 60 community events and street parties will be taking . It is a London borough council, one of 32 in the United Kingdom capital of London. I have a neighbour. Hounslow Council (202109038) - Housing Ombudsman One that keeps some live or green leaves all year round. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. This guide and the related spreadsheet can help you work out whether an evergreen hedge is blocking too much daylight and sunlight to your home or garden. You have rejected additional cookies. You can ask the police to get involved when your neighbours are rowdy or inconsiderate, damage your property or dump rubbish. The council here instructs the police to confiscate items. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. Neither did it respond to the residents request for an update on 14 April 2020 or to his further report made on 14 May 2020 of loud music and banging early in the morning. They must also think about effects on the neighbourhood. It will take time for them to get a statement from your neighbour and arrange to visit the site. We also use cookies set by other sites to help us deliver content from their services. https://www.definitions.net/definition/Hounslow. Save time, and do it online . If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. Take 3 minutes to tell us if you found what you needed on our website. Is the hedge: Does this hedges height harm the reasonable enjoyment of a home you own or occupy and/or its garden or yard? Happy to be corrected! If you rent your home, talk to your landlord about the problem. The landlords ASB policy also says it will maintain contact with the reported of ASB throughout the case who must be update on the progress of the investigation.
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